The VA is launching a multi-year initiative called Veterans Relationship Management (VRM) that will greatly improve Veterans’ access to health care and benefits information.

The Department of Veterans Affairs is launching a multi-year initiative called Veterans Relationship Management (VRM) that will greatly improve Veterans’ access to health care and benefits information. 

“VRM will transform Veterans’ interactions with VA by using innovative 21^st century technologies,” said VA Secretary Eric K. Shinseki. “Veterans will have a better experience when they contact VA for assistance, and our employees will be able to quickly convey accurate, up-to-date information through call centers and the Internet.” 

VRM is just one of the many initiatives VA is launching to help Veterans get timely access to health care and benefits.

VA provides tax-free compensation, pension, education, loan guaranty, vocational rehabilitation, employment and insurance benefits to eligible Veterans, their families and survivors through 57 VA regional offices.

Disability compensation is paid to a Veteran for disabilities that are a result of — or made worse by — injuries or diseases that happened while on active duty, active military, naval or air service.  Pension is a benefit paid to wartime Veterans with limited income, and who are permanently and totally disabled or age 65 or older.