Attend a Seminar on Dealing with Difficult Clients & Dysfunctional Family Members? Ethical Issues- Who Should You be Communicating With???

Is there someone in your workplace — a demanding client or customer — who
drives you crazy? Do these people make you feel inadequate, unworthy, or just
plain miserable?

Difficult people exist at work as in all facets of life,
and they come in every variety. Dealing with these types is easier when the
person is just generally obnoxious or when their behavior affects more than one
person. But it is much tougher when they personally attack you or undermine
your professional standing.

While you probably can’t change such a person, the good
news is that by dealing with problem people in the workplace, you can avoid
being their victim:

1. Learn to
   recognize when a client is “toxic.” Difficult people come in all shapes
   and sizes; some talk constantly and never listen; others must always have
   the last word; some clients fail to keep commitments; and others criticize
   anything that you do. A toxic client can take the form of a
   cut-you-downer, a two-faced backstabber, a gossip, a meddler, an instigator,
   or just nasty.
2. Initially,
   you might be shocked that you are being treated unprofessionally. Take a
   deep breath, and try to understand exactly what is happening to you.
   Realize that you are not alone.
3. Once you
   are fully aware of what is happening, deciding to live with the situation
   long-term is rarely an option. Your situation won’t improve unless you do
   something about it. In fact, left unaddressed, it usually gets worse.

Attend a
Seminar on

Dealing with Difficult Clients &
Dysfunctional Family Members?

Ethical Issues-

Who Should You be Communicating With???

David Wingate, Elder Care & VA Attorney

Potomac Valley

1235 Potomac Valley Rd.  Rockville, MD

SEPTEMBER 22, 2010

Networking 11:30 a.m. & Lunch from “Mama Lucia” and

Seminar at 12.00
noon